New for 2025: QR Codes for Google Business Profile Review Now with WhatsApp Integration

Google continues to advance its business tools in 2025 by launching  a hassle-free method of collecting customer reviews through the Google Business Profile (GBP). The new break-through feature is the addition of custom QR codes that bring customers directly to the review page of the business with a simple scan. What’s more exciting is the introduction of WhatsApp integration on GBP that facilitates better communication and review gathering from customers. The blog describes how these new features function, their most important advantages, and how companies can implement WhatsApp with their Google Business Profile.

How the QR Code Feature Works

The QR code feature on Google Business Profile simplifies the review process dramatically. Business owners can generate a unique, custom QR code directly from their GBP dashboard using the desktop interface. Here are the steps:

1. 1. Log into your Google Business Profile dashboard on a desktop computer.

2. 2. Click on “Ask for reviews”

2. 2. Or go to the reviews section and choose “Get more reviews.”

4. 4. Download the QR code and place it anywhere customers can easily scan it whether storefronts, receipts, emails, websites, or marketing materials.

Customers can just scan the QR code with their phone camera, which instantly takes them to the business’s Google review submission page. This saves the trouble of manually looking for the business online and navigating to post a review, making it quick and convenient for customers to give feedback.

Key Benefits of Google Reviews QR Code

The QR code feature for Google Business Profile reviews brings several important advantages for businesses:

1. Frictionless Feedback: Customers can leave reviews with just a scan, reducing barriers and increasing the likelihood of receiving reviews.
2. Increased Review Volume: Companies using QR codes have experienced significant increases in reviews,  as much as 10 times the reviews.
3. Increased Visibility: Higher quality and more reviews increase the visibility of the business in local search engine results and trust with consumers.
4. Flexible Use Cases: QR codes can be used everywhere that maximises customer engagement .
5. Simplified Management: Business owners create and manage QR codes within their GBP dashboard without requiring third-party QR code tools.

WhatsApp Integration on Google Business Profile

In addition to the QR code feature, Google has incorporated WhatsApp as a communication channel into Google Business Profile. Through this, customers will be able to connect instantly with businesses directly from the GBP listing via WhatsApp. Companies can activate WhatsApp messaging through their profile, giving customers a simple method of sending enquiries, requesting information, or even starting conversations regarding reviews and feedback. This integration brings Google’s vast ecosystem with one of the world’s most used messaging platforms, resulting in an easy-to-use dialogue channel.

Key Benefits of WhatsApp Integration

The integration of WhatsApp into Google Business Profile offers compelling benefits for both businesses and customers:

1. Instant Communication: Customers get quick responses on WhatsApp without leaving Google, making interaction seamless.
2. Trusted Platform: WhatsApp is highly trusted that increases customer comfort in reaching out.
3. Better Review Collection: Businesses can engage customers in personalised conversations and encourage post-interaction reviews efficiently.
4. Increased Customer Engagement: Direct interactions build loyalty and improve customer satisfaction.
5. Easy Setup: Connecting WhatsApp to GBP is easy and brings a new dynamic with minimal effort.

Steps to Integrate WhatsApp with Google Business Profile

To activate WhatsApp integration on your Google Business Profile, companies can proceed as follows:

1. 1. Log into your Google Business Profile account.

2. 2. Select the Business Profile you want to update.

3. 3. Click on “Edit Profile”

4. 4. Select the option to add a WhatsApp number or link your existing WhatsApp Business account.
   5. Navigate to the “Contact” section and click on the “Add Chat” button.

6. 6. Choose “WhatsApp” as the chat option.

7. 7. Enter your WhatsApp link connected to your phone number, then click Save.

8. 8. Verify the WhatsApp number to confirm ownership and enable integration.
   9. Customise messaging settings on whatsapp as needed to manage incoming queries and notifications.
   10. Ensure your Google Business Profile displays the WhatsApp contact option prominently.

Google’s introduction of a new QR code option for Google Business Profile reviews combined with WhatsApp integration represents a huge opportunity for businesses to streamline review gathering and customer interaction in 2025. By streamlining the review process and meeting customers where they are on a platform they trust, businesses can build their reputation, expand their online presence, and grow more substantial customer interactions, all through tools available directly within the Google Business Profile. These are not incremental improvements, they transform the way businesses interact with customers in local search contexts, enabling them to be competitive and relevant in a world that is rapidly becoming more connected.  As these technologies become available worldwide, companies must adopt them early to get the most out of them.

Digitex Technologies: Your Partner in Maximising Google Business Profile with Next-Gen Tools

Digitex Technologies is one of London’s best digital marketing agencies, with expertise in services like SEO, PPC advertising, web development, email marketing and more that help companies improve their web presence. We do not believe in one-size-fits all approach, rather we craft customised marketing strategies for each business that addresses their unique needs. So, what are you waiting for? Contact us today and make your brand a success in the highly competitive digital arena.